Do Not Sell My Personal Information

Our Commitment

Fludigo does not sell your personal data. We do not exchange personal data for monetary or other valuable consideration with third parties. This commitment applies globally — to users in India, the European Economic Area, California, and everywhere else.

We share data with data processors (service providers) only as necessary to operate our services (hosting, analytics, payment processing), and these processors are contractually bound to protect your data, process it only on our instructions, and not use it for any other purpose (in accordance with Section 8(2) of the Digital Personal Data Protection Act, 2023).

Your Rights Under Indian Law

As a Data Principal under the DPDP Act, 2023, you have the right to:

• Access (Section 11): Obtain a summary of your personal data and processing activities
• Correction and Erasure (Section 12): Request correction of inaccurate data and erasure of data no longer necessary
• Grievance Redressal (Section 13): File a complaint with our Grievance Officer, and if unresolved, escalate to the Data Protection Board of India
• Nomination (Section 14): Nominate a person to exercise your rights in case of death or incapacity
• Withdraw Consent (Section 6(5)): Withdraw your consent for data processing at any time

Your Rights Under CCPA/CPRA

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you the right to:

• Know what personal information we collect about you
• Delete your personal information
• Opt out of the sale or sharing of your personal information
• Non-discrimination for exercising your privacy rights

Your Rights Under Other Laws

Similar rights may be available to you under:

• GDPR (European Economic Area) — right to access, rectification, erasure, portability, and objection
• POPIA (South Africa)
• LGPD (Brazil)

How to Submit a Request

You can submit a request to:

• Confirm that your data is not being sold
• Request access to your personal data
• Request correction or deletion of your personal data
• Withdraw your consent for data processing

Submit your request by:

Response timelines:

• Acknowledgement: Within 24 hours of receipt
• Resolution: Within 15 business days for Indian users (or within 30 days as prescribed under the DPDP Act), 45 days for CCPA requests

Verification

To protect your privacy, we verify all requests by:

1. Confirming your email address matches an account or previous interaction with Fludigo
2. Asking you to confirm specific details about your relationship with Fludigo (e.g., services used, approximate date of interaction)

We will not ask for sensitive information (passwords, bank details, Aadhaar number) as part of verification.

Contact